App presentation

 https://www.canva.com/design/DAEfAzvmXaQ/2--f0KX8X_AhQZUynByL_g/view?utm_content=DAEfAzvmXaQ&utm_campaign=designshare&utm_medium=link&utm_source=publishsharelink

Customer Complaints

 Thank you for calling Magic Electrics. How can I help you?

Hello I have complaint about a intel pentium processor we recived yesterday.

Please hold the line. I'll put you trough to our technician depertment. What's your name and customer number?

Jake Ronalds and my customer number is: ME357.

_________________________________________________________

Good morning. May I ask what the problem is, please?

Yes, the cooling system doesn't work.

I'm sorry about that. What's your invoice number, please?

It's 007865.

Send us the processor and we will replace it. We will cover all the expenses because it's under warranty.

Ok, thank you.

A

B

C

Customer Complaints

1- Can you give me more details, please?

a. Yes, the CPU has a defect.

b. I ordered it on your website a week ago.

2- I apolagise for the inconvenience.

a. Well, I hope this won't happen again.

b. That's OK, I appreciate your help.

3- I want a refound!

a. I'll ask my manager.

b. I'm sorry, we can't give you your money back.

4- Will you correct the mistake right away?

a. We'll replace the part immediatly.

b. We'll deal with it now.

5- Our order still hasn't arrived!

a. Our records say it was delivered to you on Friday.

b. I'll look into that and call you right back.

Speaking

https://www.youtube.com/watch?v=Mc9gum8dKoU

An e-mail providing directions for a technician's visit.

To: Technician

From: Razvan

Subject: Office location

Good morning,

I'm sending you this mail, just to explain you how to get to my office.

It's quite easy, supposing that you're in front of IES Ciutat de Balaguer, go straight on the street on your left, when you get to the end of the street, turn left again and go straight until you arrive at the passeig. Then turn right, and you will be able to see a building that is called "UZUMAKI TECH". When you get into the building, take the lift and go to the third floor. When you get to the third floor, turn right and go straight. You will see my office at the end of the corridor.

See you tomorrow!

Razvan.

SMX & EOI experience

My opinion about this video calls with EOI, is that I've learned a few things about what they do at their high school, and it was interesting, because I've saw people with much difference of years and it was nice to know that older people is interested in studying English.

Your Turn (Parella Miroslav)

Where is the job location?

At the Simpson's + Co

How can I go there?

Go past train station - their office building is on the right.

What's the problem?

The computers are running slowly.

What's the job i've got to do?

You have to check for viruses, adm reinstall the anti-virus system.